Future of work and remote leadership

In this discussion with Taural Rhoden, Director at 8squad, we discuss a wide range angles on the leadership challenge in remote work.

Some key insights are:
- remote work is amplifying bad processes and practices
- understanding that you should be measuring outcomes vs. presence is a key to success
- most of us will land on trying out a "hybrid" remote and physical working model
- we need to focus on cultivating impactful and relationship-building in-person experiences in the hybrid model
- Hybrid models have inherent dangers to them and need to be tested and iterated upon
- It’s is ultimately an exercise in leadership, not management (good leadership practices are transferable to remote teams)

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Future Fit - The future of remote work

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Customer experience and the future of contact centres